Accelerate Growth In The Transportation Industry

We conduct ongoing research in the transportation and logistics sector – regularly publishing new, updated studies to aid your development and growth. Study findings are based on interviews with relevant respondents and provide thousands of in-depth observations.

We Work With World-Leading Brands Across Multiple Sectors

Results Relevant To Your Business

Explore Our Studies…

LTL Carriers - US

Mastio has published the LTL Carrier Customer Value & Loyalty Study during the fourth quarter of each year since 2005. This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the United States.

LTL Carriers - Canada

Mastio has published the Canadian LTL Carrier Customer Value & Loyalty Study during the second quarter of every other year since 2007. This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in Canada.

Customs Brokerage

Mastio has published the Customs Brokerage Value & Loyalty Study during the third quarter of every other year since 2019. This study identifies and quantifies the perceptions and needs of shippers who utilize customs brokers.

Truckload Carriers - North America

Mastio has published the Truckload Carrier Customer Value & Loyalty Study every two years since 2007. This study identifies and quantifies the perceptions and needs of shippers who utilize Truckload Carriers.

Global Freight Forwarders

Mastio has published the Global Freight Forwarder Customer Value & Loyalty Study during the third quarter of every other year since 2007. This study identifies and quantifies the perceptions and needs of shippers who utilize Global Freight Forwarders worldwide.

It reveals the competitive market position of 24 major freight forwarders and their strengths and weaknesses on 34 key buying factors shippers use when choosing a forwarder. You can discover opportunities to prevent customer defection and accelerate growth through CVA and NPS.

Why Choose Mastio?

Extensive Experience

For over 35 years, Mastio has been at the forefront of customer experience research, delivering unbiased data and actionable insights.

Proven Track Record

Our stellar reputation covers over 300 companies and 900 projects - collaborating with Fortune 100 and 500 companies in various industries.

Superior Analytical Tools

We have easy-to-use proprietary tools to segment and analyze large amounts of data that supports exploration and analysis of study results by relevant demographics.

Customer Service

To us, you’re not just a number on a spreadsheet. We pride ourselves on service - and our team works with you directly throughout our engagement.

Client Feedback

We deliver outstanding results.

“Old Dominion Freight Line has participated in the Mastio Study since its inception. It is important to OD to continually gauge customer feedback and loyalty. Kevin Huntsman and his team have always been available when needed and they have provided fair and honest feedback from the annual studies. We have always found value in the Mastio study and over the years, it has proven to be a useful tool to juxtapose alongside other measurement tools and studies that we deploy.”

SVP-Strategic Planning

Old Dominion Freight Line

“We engaged Mastio in an effort to better understand our customer satisfaction and loyalty at a segment level. The existing data we received from other industry providers was way too general and we needed much greater granularity for the data to be actionable. We were familiar with Mastio because of their industry wide customer surveys in the Midstream Gas sector, and always found those studies to be informative and incredibly helpful. In our specific utility engagement with Mastio, they helped us to develop a NPS metric by customer segment that proved incredibly helpful and is still in use today.The study provided incredible value in helping us to better understand customer sentiment and determine how best to prioritize customer experience improvement efforts. I would highly recommend Mastio for this sort of NPS or customer sentiment study, as well as for the acquisition of voice of customer (VOC) data to support customer experience improvement efforts.”

Vice President

OG&E Energy Corp.

“The Berkshire Hathaway Energy Pipeline Group (BHEPG) has participated in the Mastio Natural Gas Transportation Study for 18 years. The study is the foundational source of information utilized in the development of our customer service improvement plans each year. The Mastio Study allows us to track historical performance and correlate the effectiveness of improvement initiatives implemented over time. The structure and detail of the study provides a clear view of the effectiveness of our work and areas to focus great attention."

Vice President Business Development

Kern River Gas Transmission - A Berkshire Hathaway Energy Company

“ArcBest has a history of listening to our customers and continually working to improve their experience with us. The Mastio study gives us trusted third-party research with excellent comparative insights from shippers on the LTL industry at large. Our team appreciates the long partnership with Mastio and always anticipates consuming each edition.”

Chief Customer Officer

ArcBest

Improve Business Performance With a Deep Understanding of Your Company, Customers & Competitors

Mastio helps you better align with your target audience and take great strides to outperform your competitors. If you’re ready to win and retain more business by understanding your customer and competitors – we’d love to hear from you.