Suppliers want strong relationships with their large key accounts. Customers seek the value strategic vendor partners showed them was possible.
Organizations strive to achieve their vision, strategy and objectives while advancing culture, values, and beliefs - which often includes customer-centricity, trust, collaboration, and respect.
Voice of customer and the employee, surveys and benchmarks provide important insights as to the status of B2B relationships and performance.
MASTIO Consulting is a team of industry and domain experts who take these insights and put them into action for our clients - and their customers. We’ve done it while in leadership roles in industry - and as consultants working with clients.
The impact is real and far reaching - revenues, customer experience, employee development and retention, economic development, support at utility commission.