ACTIONABLE INSIGHTS FOR INDUSTRY
AT THE FOREFRONT OF CUSTOMER EXPERIENCE RESEARCH
ABOUT US
Since 1989, we’ve been providing actionable insights and quantitative information to our clients. Our core business centers around conducting proprietary (single-client) and syndicated (multi-client) customer value and loyalty studies for clients on a wide range of commodity driven industries such as, but not limited to, energy, utilities, transportation, logistics, plastics and chemicals. Contact us today to schedule a consultation.
Multi-Client Syndicated Studies
We examine what organizations are doing to stay relevant and competitive in this fast-paced world, and which ones are doing it best. We then strategize using smart tools and global resources in order to understand the implications of every choice our clients can make. Get in touch to learn more about how our reports can help you.
Proprietary Studies
MASTIO also conducts proprietary research studies dealing with topics such as; assessing new opportunities; assessing current business units, competitors, products, technology; understanding customer perceptions and needs.
Our experience also includes Tracking Surveys, Employee Satisfaction Studies, Key Account Analysis, Feasibility Studies, Marketing Effectiveness Studies, Image / Branding Surveys,
Data Driven Solutions
MASTIO assists clients when making their most important decisions by providing expertise in determining how to gather the required data and then analyzing this data to gain the advantage you need in the market place.
MASTIO will provide you with market intelligence, analytical insights and consultative advice, allowing you to feel confident that you are providing the most attractive offering the market is demanding.
MASTIO Consulting
MASTIO Consulting assists clients to advance B2B key account engagement and improve customer experience.
We’re a team of industry experts with experience combing voice-of-customer and employee insights with vision, strategy and objectives to build B2B relationships based on trust.
Account management involves numerous stakeholders in the supplier and customer organizations.
OUR AREAS OF EXPERTISE
Mastio & Company conducts research in several areas of transportation, plastics, and energy industries. Our process fosters collaboration and innovation to ensure we not only understand the core needs of clients, but also help them develop successfully.
OUR METHODOLOGY
The strength of a Mastio engagement is in-depth assessments that help clients reconsider established norms, eliminate internal biases, maximize their market understanding, solve problems, identify opportunities, and optimize performance.
We accomplish this by collecting data that ultimately provides actionable insights of commercial value. Mastio also has the ability to transform these insights into strategies and actions that can and will drive improvement in your business. Our research primarily focuses on two primary analysis types - Customer Value Analysis (CVA) and Net Promoter Score Analysis (NPS)
Customer Value Analysis (CVA)
Customer Value Analysis (CVA) is a detailed approach to determine how to effectively compete in the marketplace vs. your competitors.
CVA assesses how your organization’s product(s) and/or service(s) are viewed relative to competitors’ products and services in the marketplace based on the perceptions of both your customers and your competition’s customers.
The importance of this methodology is that customers' perceptions of value is a prime predictor of future market share.
Net Promoter Score (NPS)
Net Promoter Score (NPS) Analysis is a proven leading indicator of customer loyalty and growth for the vast majority of businesses.
In most industries, the Net Promoter leader has superior growth - averaging more than twice the rate of their competition.
Promoters buy more, stay longer, refer others and provide feedback and ideas.
CONTACT US
3300 Dale Avenue, Suite 109
St. Joseph, MO 64506
Tel: 816-364-6200