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Midstream 6th Edition Overview

MASTIO recently published its 6th Edition Midstream Customer Value & Loyalty Study in October 2018. This study identifies and quantifies the perceptions and needs of companies throughout the U.S. and Canada who utilize Midstream Service Providers. The 2018 study findings are based on interviews with 156 customers providing nearly 400 total observations. There were 86 midstream service companies rated of which 12 had a sufficient number of ratings to be included in this 2018 report. The data was collected by telephone interviews with key decision makers from July until September of 2018.

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PE Film Market Study 10th Edition Overview

MASTIO published the 10th Edition of the Polyethylene Film Market Study in September 2017. 
The primary PE resin utilized in the new report was LLDPE with approximately 56.0% of total PE film resin consumption.  HDPE resin represents approximately 22.0% of total PE film resin consumption.  LDPE resin represents approximately 19.0% of total PE film resin consumption.  Various other resins represent the balance of 3.0% of the total PE film resin consumption.
This study profiles 33 PE Film Markets.  In-depth coverage for each market is provided on the following topics:
  • Market size by total resin consumption and by resin type.
  • Major processors and their locations.
  • Primary products manufactured by these major processors.
  • Total resin consumption and growth rates for each PE film extruder.
  • Value-in-use analysis depicting the average selling price, which includes the margin, overhead and other costs related to manufacturing the various products.
  • Listing of the entire group of participating companies in order from largest to smallest.
  • Detailed information on the factors that affect the growth or decline of each market. (i.e. economy, material substitution, government regulations, environmental issues, technological trends, imports, shift of production from USA to foreign countries, mergers & acquisitions, NAFTA and other world trade issues, etc.)
  • Growth rate comparison between the anticipated market growth and the anticipated processor growth per the 33 end-use markets.  Where there is a difference, there will be qualitative data explaining the difference.
  • Current capacity utilization and projected capacity utilization in 2017.
  • Inter-polymer substitution.
  • Detailed appendix of additional locations along with PE Film products manufactured and resin volumes.
  • What are the favorite resin(s) you use for polyethylene film extrusion?  Who supplies the resin and why is it a favorite?
  • Do you believe the additional PE resin capacity coming online in the next few years will help you grow your business?

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Canadian LTL Study 6th Edition – 2017

Mastio & Company is pleased to present the findings of our 6th Edition Canadian LTL Customer Value & Loyalty Study.  This study identifies and quantifies the perceptions and needs of less-than-truckload customers.  The 2017 study findings are based on interviews with 991 customers providing approximately 2,400 total observations.  There were approximately 330 companies rated of which 44 had a sufficient number of ratings to be included in this 2017 report.  The electronic edition allows the inclusion of all rated companies for additional analysis. 
The 2017 study also includes approximately 3,700 qualitative responses to several open-ended questions about individual companies.  The data was collected by telephone interviews with key decision makers beginning in March and ending in May of 2017.
Subscribers to MASTIO’s Canadian LTL Carrier’s Benchmarking Study learn customer perceptions of Carrier Performance, Value, and Loyalty by a multitude of data segmentations (i.e. geographic, number of shipments, vertical, etc.) that will specifically answer questions such as,
1. How do shippers make their purchase decisions? What factors are the most important drivers of shippers’ perceptions of overall value and loyalty? What key buying factors (attributes) do shippers consider to be the most important when selecting between carriers both from a stated and derived basis? The key buying factors will be classified as a Baseline Requirement, Conscious Differentiator, Latent Differentiator or Low Impact Factor to make it easier to understand what is really most important to shippers.
2. What are the factors that lead to defection? What are the factors that result in retention - greater share of the wallet? This is a further refinement of the customer needs mentioned above where the key buying factors will be prioritized regarding defection. Thus, subsequent monitoring systems can be established after the proposed study to track and respond in real time to mitigate defection. Note: most defection is partial.
3. How do shippers perceive your overall value and loyalty relative to key competitors? How competitive is your position in the marketplace? Where do you and your competitors fall on a value map - inferior, economy, superior, or premium position? Who should be losing or gaining market share? What are the biggest drivers of you and your competitors’ position? What is required to change your position?
4. Additionally, how do shippers perceive your performance on the key buying factors? What do shippers perceive as strengths and weaknesses relative to key competitors? Which factors should you target for improvement? Which factors will have the greatest impact on your ability to win and retain more business? What factors should be emphasized in marketing communications that will resonate with shippers?
5. How large a role does price play in the purchasing decision? What performance factors will allow a premium?
6. Which carriers are the most vulnerable and which are strongest in their ability to gain and retain customers? How do shippers perceive the performance of competitors on the key buying factors? How do you use this knowledge to have a direct impact on your growth and profits?

Carriers included in the 2017 Canadian LTL Study



APPS Transport

Armour Transportation

B&R - Eckel's Transport

Bandstra Transportation



Canadian Freightways

Clarke Transport

Comox Pacific Express

Consolidated Fastfrate

DanFoss Couriers

Day & Ross


FedEx Freight

Gardewine North

Grimshaw Trucking

Guilbalt Group

Hercules Freight

Hi-Way 9 Express

Jay's Transport

Kindersley Transport

Kingsway Transport

Manitoulin Transport

Maritime-Ontario Freight Lines

Midland Transport

Minimax Express


National Fast Freight

Old Dominion

Overland West Freight Lines

Polaris Transport Carriers

FedEx Freight

Purolator Freight

Quik X Transportation

Robert Transport

Rosedale Transport Ltd.

Rosenau Transport

TST Overland Express

UPS Freight

Van-Kam Freightways

Vitran Express

XPO Logistics


Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.


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    2921 N. Belt Hwy,

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    St. Joseph, MO 64506

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    Kevin Huntsman