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Gas Pipeline 23rd Edition Overview

 
Mastio & Company is pleased to present the findings of our 23rd Edition Natural Gas Transportation Study. This study identifies and quantifies the perceptions and needs of natural gas pipeline customers. The 2019 study findings are based on interviews with 766 customers providing approximately 1,800 total observations. There were over 120 pipelines rated of which 43 had a sufficient number of ratings to be included in this 2019 report.
 
The 2019 study also includes approximately 6,200 qualitative responses to twelve (12) open-ended questions about individual pipelines. The data was collected by telephone interviews with key decision makers during late 4th quarter of 2018 and early 1st quarter of 2019.
 
 
 

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US LTL 14th Edition Overview

 
MASTIO published its 14th Edition LTL Carrier Customer Value & Loyalty Study in November 2018. This study identifies and quantifies the perceptions and needs of LTL freight customers.  The 2018 study findings are based on interviews with 1,726 customers providing approximately 5,300 total observations.  There were 199 LTL freight carriers rated of which 26 had a sufficient number of ratings to be included in this 2018 report.  The electronic edition allows the inclusion of all rated companies for additional analysis.
 
The 2018 study also includes approximately 7,000 qualitative responses to six (6) open-ended questions.  The data was collected by telephone interviews with key decision makers beginning in June and ending in early November of 2018.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 14th Edition – 2018
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Dayton Freight Lines

2

Averitt Express

3

Peninsula

4

Old Dominion

5

A. Duie Pyle

6

Mountain Valley Express

7

Southeastern Freight Lines

8

Daylight

9

R&L Carriers

10

Pitt Ohio

11

FedEx Freight

12

Standard Forwarding

13

ABF

14

Ward Trucking

15

XPO Logistics

16

Oak Harbor Freightlines

17

Estes

18

AAA Cooper

19

Central Freight Lines

20

Saia

21

UPS Freight

22

YRC

23

Dohrn

24

New England Motor Freight

25

Central Transport

26

Roadrunner

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 14th Edition – 2018 (Overall) 
 
 
 
LTL Study 14th Edition – 2018
 
OVERALL
 
 

Category

Overall Winner / Highest Score

Companies Who Exceed the Industry Benchmark

Overall

 Dayton Freight Lines

 

A. Duie Pyle

ABF

Averitt Express

Daylight

Dayton Freight Lines

FedEx Freight

Mountain Valley Express

Old Dominion

Peninsula

Pitt Ohio

R&L Carriers

Southeastern Freight Lines

Standard Forwarding

Ward Trucking

XPO Logistics

 

 
 
 
LTL Study 14th Edition – 2018
 
National Carriers
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Old Dominion

2

FedEx Freight

3

ABF

4

XPO Logistics

5

UPS Freight

6

YRC

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 14th Edition – 2018 (National Carriers) 
 
 
 
 
LTL Study 14th Edition – 2018
 
National Carriers
 
 

Category

Overall Winner / Highest Score

Companies Who Exceed the Industry Benchmark

National Carriers

 Old Dominion

 

ABF

FedEx Freight

Old Dominion

XPO Logistics


 

 
 

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Midstream 6th Edition Overview

 
MASTIO recently published its 6th Edition Midstream Customer Value & Loyalty Study in October 2018. This study identifies and quantifies the perceptions and needs of companies throughout the U.S. and Canada who utilize Midstream Service Providers. The 2018 study findings are based on interviews with 156 customers providing nearly 400 total observations. There were 86 midstream service companies rated of which 12 had a sufficient number of ratings to be included in this 2018 report. The data was collected by telephone interviews with key decision makers from July until September of 2018.
 
 
 

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Gas Pipeline 22nd Edition Overview

 
Mastio & Company is pleased to present the findings of our 22nd Edition Natural Gas Transportation Study. This study identifies and quantifies the perceptions and needs of natural gas pipeline customers. The 2018 study findings are based on interviews with 801 customers providing approximately 1,900 total observations. There were over 130 pipelines rated of which 46 had a sufficient number of ratings to be included in this 2018 report.
 
The 2018 study also includes approximately 6,800 qualitative responses to ten (10) open-ended questions about individual pipelines. The data was collected by telephone interviews with key decision makers during late 4th quarter of 2017 and early 1st quarter of 2018.
 
 
 

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US LTL 13th Edition Overview

 
MASTIO published its 13th Edition LTL Carrier Customer Value & Loyalty Study in October 2017. The industry’s leading benchmarking study identifies and quantifies the perceptions and needs of shippers who utilize LTL Carriers in the U.S.. The 2017 study findings are based on interviews with 1,826 shippers providing over 5,000 total observations. There were 187 LTL carriers rated of which 24 had a sufficient number of ratings to be included in this 2017 report. 
 
The 2017 study also includes approximately 7,200 qualitative responses to five open-ended questions about individual carriers. The data was collected by telephone interviews with key decision makers beginning in June and ending in early October of 2017.
 
 
THE MASTIO QUALITY AWARD
 
LTL Study 13th Edition – 2017
OVERALL
 
 

Overall Weighted Quality Score Rank*

Carrier

1

Daylight

2

Peninsula

3

A. Duie Pyle

4

Averitt Express

5

Ward Trucking

6

Dayton Freight Lines

7

Old Dominion

8

ABF

9

Southeastern Freight Lines

10

Pitt Ohio

11

Standard Forwarding

12

R&L Carriers

13

AAA Cooper

14

FedEx Freight

15

XPO Logistics

16

Estes

17

Saia

18

UPS Freight

19

YRC

20

Dohrn

21

Central Freight Lines

22

New England Motor Freight

23

Central Transport

24

Roadrunner

 
*MASTIO quality awards are determined by the companies with the highest overall Customer Value Weighted Performance (Benefit) Score that have also met a minimum of 30 ratings.
Source: MASTIO LTL Study 13th Edition – 2017 (Overall) 
 
 

Mastio & Company Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance.

Mastio & Company would welcome the opportunity to discuss how we collect customer experience metrics and utilize data in order to help you win more business.

CONTACT INFO

  • Address:

    2921 N. Belt Hwy,

    Suite M-14

    St. Joseph, MO 64506

  • Phone:

    816-364-6200

  • Fax:

    816-364-3606

  • Email:

    Kevin Huntsman

    khuntsman@mastio.com