About Mastio & Company

company overview

 

Research and consulting for improved business performance.

Mastio & Company is an international research and consulting firm who focuses primarily in commodity driven industries such as energy, utilities, transportation, logistics, plastics, chemical, and many other B2B industries.

A MASTIO Report provides business intelligence and actionable insights that helps our clients maximize business performance and achieve a competitive advantage. MASTIO accomplishes this by conducting studies that addresses at least one of the four critical aspects of managing every business, which are to understand your customer, your competition, your market, and your organization.  Company Profile


Our client engagements (studies) primarily center on what most people consider Customer Satisfaction. However, our approach, unlike customer satisfaction provides specific linkages between the dashboard metrics that result from a study and ultimately the business performance of the suppliers’ researched. MASTIO distinctive approach to the Customer Satisfaction Benchmarking Studies combines the best concepts of Value & Loyalty. Having the customer metrics that result from a MASTIO Report allows managers an easy way to track customer-relationship performance just as the use of financial reports are utilized to monitor whether profit goals are being met. A MASTIO report also provides clients the knowledge in order to win more business and increase profits. The reason why clients collect this type of data is because:

n  The simple truth is customers base their purchase decision on which supplier(s) provides the best-perceived value;

n  Empirical evidence of MASTIO’s approach shows that companies that can offer superior customer perceived value exhibit rising market share, rapid growth, and improving profitability; and,

n  The information learned in a MASTIO Study allows organizations to better align themselves to the market than the competition in order to win more business and increase profits.

 

“Ultimately what matters most is not having satisfied customers, but the extent to which customers find more value with your product or service than the competition.”

 

The real advantage of a MASTIO Report is it is actionable in it own right. However, for those clients that need extra assistance MASTIO can help bridge the gap between analysis and interpretation of the findings and the conversion of that knowledge into actions and ultimately a successful deployment of a value based strategy implementation process.

 

Mastio & Company is also known for its Market Studies for the Plastics Industry and a comprehensive set of other consulting services.

 

Our Mission

Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance. Mastio & Company would welcome the opportunity to describe how we collect and use data in order to help you win more business. We can be reached at (001) 816-364-6200.