Industry Wide Multi-Client Example

LTL Customer Satisfaction Benchmarking - Value & Loyalty Study 2nd Edition (August 2006)

Please select from any of the following links for a detailed example of the various sections of the report.


Printed Report
(6 Chapters, 400 pages)

Ch. 1 - Executive Summary (PDF - 36 pages)
Ch. 1 Appendix - Respondent Demographics
Ch. 2 - Customer Needs & Inferential Statistics (PDF - 7 pages)
Ch. 3 - Carrier Utilization
Ch. 4 - Carrier Performance
Ch. 5 - Voice Of The Customer (open-ended comments)
Ch. 6 - Methodology Concepts

 

Mastio Software Tool

Custom data segmenting tool for complete analysis of the study data.  Provides a point-and-click tool for analyzing results by various demographics (i.e. respondent shipment volume, geographic location,  market type, etc.) Sample Exhibits (PDF - 3 pages) 

 

Raw Data In Spreadsheet Form

Multiple spreadsheets (9 total) containing the various forms of data collected.  Used in conjunction with the Mastio Software Tool for additional analysis of the study data. Sample Spreadsheets (4 examples provided in PDF format - 5 pages) 

Sample Questionnaire Sample Questionnaire (PDF - 6 pages, example of the tool used to conduct the study)