Mastio’s client engagements (studies) primarily center on what most people consider a Customer Satisfaction Study. However, Mastio’s approach, unlike customer satisfaction provides specific linkages between the dashboard metrics that result from a study and ultimately the business performance of the suppliers’ researched. MASTIO accomplishes this by combining the best concepts of Customer Value & Loyalty (Net Promoter) into a Mastio Report, a Supplier Performance Benchmarking Study. By subscribing to or commissioning a Mastio Benchmarking Report the resulting customer metrics allows clients an easy way to track customer-relationship performance just as the use of financial reports are utilized to monitor whether P&L goals are being met. A Mastio Report provides business intelligence and actionable insights helping our clients maximize business performance and achieve a competitive advantage.

 

Mastio & Company is also known for its Market Studies for the Plastics Industry and a comprehensive set of other consulting services.