COMPANY OVERVIEW
 
Mastio & Company is a research and consulting firm serving a worldwide clientele.  Mastio’s focus is with commodity driven industries such as energy, utilities, transportation, logistics, plastics, chemical, and many other B2B industries and is a part of the Action Insight, LLC group of market research companies.
 
Mastio’s client engagements (studies) primarily center on what most people consider a Customer Satisfaction Study. However, Mastio’s approach, unlike customer satisfaction provides specific linkages between the dashboard metrics that result from a study and ultimately the business performance of the suppliers’ researched. MASTIO accomplishes this by combining the best concepts of Customer Value & Loyalty (Net Promoter) into a Mastio Report, a Supplier Performance Benchmarking Study. By subscribing to or commissioning a Mastio Benchmarking Report the resulting customer metrics allows clients an easy way to track customer-relationship performance just as the use of financial reports are utilized to monitor whether P&L goals are being met. A Mastio Report provides business intelligence and actionable insights helping our clients maximize business performance and achieve a competitive advantage.
 
Mastio & Company is also known for its Market Studies for the Plastics Industry and a comprehensive set of other consulting services.
 
 
OUR MISSION
 
Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance. Mastio & Company would welcome the opportunity to describe how we collect and use data in order to help you win more business. 
 
 
We would welcome the opportunity to describe how we collect and use data in order to help our clients win more business.  We can be reached at (001) 816-364-6200.

LATEST STUDIES

Canadian LTL Overview

MASTIO published its 4th Edition Canadian LTL Carrier Customer Value & Loyalty Study in July 2013.  This study identifies and quantifies the perceptions and needs of shippers who utilize ... Read More

Gas Pipeline Overview

MASTIO published its 18th Edition Natural Gas Pipeline Customer Value & Loyalty Study in February 2014. This study identifies and quantifies the perceptions and needs of natural gas pipeline c... Read More

Global Freight Overview

MASTIO recently published its 3rd Edition Global Freight Forwarder Customer Value & Loyalty Study in August 2012.  This study identifies and quantifies the perceptions and needs of companies ... Read More

US LTL Overview

MASTIO published its 9th Edition LTL Carrier Customer Value & Loyalty Study in October 2013.  This study identifies and quantifies the perceptions and needs of shippers who utilize LTL Ca... Read More

PE Overview

MASTIO published its 2013 Polyethylene (HDPE & LLDPE/LDPE) Customer Value & Loyalty Study in August. This study identifies and quantifies the perceptions and needs of polyethylene resin cust... Read More

Gas Marketer Overview

MASTIO published its 17th Edition Natural Gas Marketer Customer Value & Loyalty Study in November 2013.  The 2013 study findings are based on interviews with 1,141 customers providing app... Read More