Mastio & Company is a research and consulting firm serving a worldwide clientele. Mastio’s focus is with commodity driven industries such as energy, utilities, transportation, logistics, plastics, chemical, and is a part of the Action Insight, LLC
group of market research companies.
Mastio’s client engagements (studies) primarily center on what most people consider a Customer Satisfaction Study. However, Mastio’s approach, unlike customer satisfaction provides specific linkages between the dashboard metrics that result from a study and ultimately the business performance of the suppliers’ researched. MASTIO accomplishes this by combining the best concepts of Customer Value & Loyalty (Net Promoter) into a Mastio Report, a Supplier Performance Benchmarking Study. By subscribing to or commissioning a Mastio Benchmarking Report the resulting customer metrics allows clients an easy way to track customer-relationship performance just as the use of financial reports are utilized to monitor whether P&L goals are being met. A Mastio Report provides business intelligence and actionable insights helping our clients maximize business performance and achieve a competitive advantage.
Mastio & Company is also known for its Market Studies for the Plastics Industry and a comprehensive set of other consulting services.
Mastio & Company's goal is to work interactively with our clients in providing actionable, quantitative information that helps forward-looking companies maximize business performance. Mastio & Company would welcome the opportunity to describe how we collect customer experience metrics and utilize data in order to help you win more business.
We would welcome the opportunity to describe how we collect and use data in order to help our clients win more business. We can be reached at (001) 816-364-6200.